Terms & Conditions

GENERAL TERMS OF USE

Welcome to Goodslee!

These Terms of Use ("Agreement") govern your use of Goodslee mobile applications, websites, products, services, content, facilities, and platform (collectively, the "Platform").

In India, your contract is with OIOT SOLUTIONS PVT. LTD. ("OIOT", "we", "us" or "our"). This Agreement is between OIOT Solutions Pvt. Ltd. having its registered office at WJ88+69V, BMTC Complex CA, Site-001, 31 Main, 100ft Road, Madivala, Bangalore South, Karnataka, 560068, India and you ("you", "your", or "yours") and governs your use of the Platform.

By accessing or using the Platform you acknowledge that you accept all terms and conditions in this Agreement. You should read these terms carefully. This Agreement forms a binding legal contract between you and OIOT and includes additional policies referenced herein, including our Privacy Policy.

This document is an electronic record under the Information Technology Act, 2000 and applicable rules. It is generated by a computer system and does not require physical or digital signatures.

Please read and understand this Agreement before using the Platform. If you do not agree, do not use the Platform or any Services offered through it. OIOT may amend this Agreement from time to time. Updated terms take effect when posted in the App or on our website. Continued use after posting constitutes acceptance.

OIOT may terminate this Agreement or deny access to the Platform at any time for any reason. Supplemental terms may apply to specific features or promotions and will be disclosed when relevant.

Our collection and use of personal information is described in our Privacy Policy.

1. PLATFORM MODEL

Our business model

1.1. The Platform is a technology platform that connects independent third-party delivery partners with customers who wish to send or receive parcels and goods through on-demand delivery services. When Customers submit a request they may be connected to a nearby Delivery Partner. Each Delivery Partner has sole discretion to accept or reject a request. For this Agreement, "Customer" includes all variations such as "you" and "your" when you book services as an end user.

1.2. You acknowledge that OIOT does not provide delivery and logistics services and does not act as a carrier, courier, or fleet operator. All services on the Platform are performed by independent third-party contractors (Delivery Partners) who are not employees of OIOT. OIOT is not responsible for the quality, safety, or legality of services provided by Delivery Partners except as expressly stated in this Agreement.

1.3. Customers must pay the agreed price shown on the Platform. Unless stated otherwise, the displayed price includes applicable fees, tolls, levies, and taxes. Settlement between the Delivery Partner and Customer is a matter between them; OIOT does not control that settlement except where a payment feature is explicitly provided.

OIOT status

1.4. OIOT is a technology company. Delivery Partners are independent contractors who perform the services ("Services").

1.5. Services are provided by independent Delivery Partners whom we do not control. Any decision to offer or accept services is made independently by each user at their own risk. Features that improve your experience do not create an employment or agency relationship.

1.6. This Agreement does not supersede agreements between Customers and Delivery Partners regarding the Services.

1.7. We endeavour to keep the Platform accurate and available but do not guarantee it is error-free, secure, or uninterrupted.

Fees and payments

1.8. OIOT does not charge Customers a platform commission unless clearly disclosed at checkout.

1.9. We may offer promotions, discounts, referral programs, or loyalty benefits ("Offers") from time to time. Offers may reduce service charges and are subject to separate terms.

1.10. Promotional credits or bonuses are valid only within the Goodslee app, are non-transferable, and are not redeemable for cash unless required by law.

1.11. We may modify or cancel Offers at any time. We may withhold benefits obtained through fraud or policy violations.

2. YOUR Goodslee ACCOUNT

Account registration

2.1. To use core Platform features you must create an account. By registering you represent that you: (1) are at least 18 years of age; (2) have legal capacity to enter a binding agreement under Indian law; and (3) will use a device that meets technical requirements for the App.

2.2. Registration may require your name, email, phone number, address, date of birth, and other information needed for security, fraud prevention, and legal compliance. You agree to provide accurate, current information and to cooperate with verification requests.

2.3. We are not liable for false, incomplete, or outdated information you provide.

2.4. Instructions sent from your account have full legal effect.

2.5. You are responsible for safeguarding your account credentials. Your account may not be transferred or sold.

2.6. We may suspend or terminate your account if we suspect inaccurate information, compromised security, or violation of this Agreement.

2.7. You agree to use the Platform lawfully and not cause nuisance, annoyance, inconvenience, or property damage.

2.8. You may maintain only one account. Report unauthorized use immediately at help@goodslee.app.

2.9. If you use the Platform in another country, you agree to terms applicable in that jurisdiction where required.

2.10. You may not allow persons under 18 to use services unaccompanied where prohibited by law or Platform rules.

2.11. You are responsible for data connectivity, device compatibility, and carrier charges.

Maintaining your account

2.12. Update your details promptly, especially if your phone number changes.

2.13. Do not share your login credentials. You are responsible for all activity under your account.

Account termination

2.14. You may delete your account in app settings or by contacting help@goodslee.app. We may retain certain information as described in our Privacy Policy and as required by law.

2.15. Accounts inactive for over three years may be deleted. We may terminate access as set out in section 8.

3. YOUR SAFETY

3.1. User safety is a priority. We take reasonable steps to verify Delivery Partners before they offer services and may conduct checks to confirm account integrity.

3.2. We cannot guarantee offline safety or the conduct of every user. You use the Platform and Services at your own risk.

3.3. Verify the identity of the Delivery Partner or Customer you interact with. Report mismatches through help@goodslee.app.

3.4. Exercise caution when meeting other users or handing over goods.

3.5. In an emergency, contact local authorities and use in-app safety tools such as SOS or ride/delivery sharing where available.

3.6. Safety features may include emergency calling and sharing live trip or delivery details with trusted contacts.

3.7. We continuously improve verification and safety systems but cannot eliminate all risk.

4. USER OBLIGATIONS

4.1. While using the Platform you must not: (1) violate this Agreement or applicable law; (2) provide false information or impersonate others; (3) interfere with Platform operation or security; (4) use the Platform for unlawful, abusive, harassing, or infringing activity; (5) reverse engineer or commercially exploit the Platform without consent; (6) transmit malware or harmful code; or (7) smoke, consume alcohol, carry contraband, or behave unlawfully during a service.

You must comply with all applicable laws and Platform policies.

5. COMMUNICATIONS BETWEEN USERS

5.1. Treat other users respectfully. Communicate only for service-related purposes.

5.2. Do not send inappropriate, unlawful, or harassing messages.

5.3. We may monitor communications on the Platform to enforce this Agreement where permitted by law.

5.4. Carrier charges may apply for phone contact initiated through the App.

5.5. Do not misuse information obtained through the Platform.

6. OIOT COMMUNICATIONS

6.1. We may send operational, service, feedback, and marketing communications via email, SMS, push notification, or phone, subject to your preferences and applicable law.

7. PROHIBITED CONDUCT

7.1. You must not use the Platform to engage in illegal activity, violate these terms, transfer your account, impersonate others, harass users, upload infringing content, compromise security, scrape data, or cause OIOT to be treated as a common carrier or fleet operator.

ZERO TOLERANCE

Goodslee expects compliance with applicable anti-discrimination laws. We do not tolerate refusal of service based on protected characteristics including race, colour, religion, national origin, age, gender, sexual orientation, disability, pregnancy, citizenship, or other traits protected under Indian law.

Report discrimination to help@goodslee.app.

8. OIOT'S RIGHTS

8.1. We may investigate suspected breaches and suspend access while doing so.

8.2. We may suspend or terminate accounts for material or repeated breaches, imminent breach, legal requirement, or serious technical or security issues.

8.3. If your account was terminated for breach, you may not re-register without permission.

8.4. Appeals may be submitted to help@goodslee.app.

9. YOUR CONTENT

9.1. You are responsible for content you submit. We may remove content that violates law or this Agreement.

9.2. You retain ownership of your content but grant OIOT a worldwide, royalty-free license to use it to operate and improve the Platform.

10. INTELLECTUAL PROPERTY

10.1. The Platform and its content are owned or licensed by OIOT and protected by intellectual property laws.

10.2. You receive a limited, revocable, non-transferable license to use the Platform for personal, non-commercial purposes.

10.3. You may not copy, modify, distribute, or exploit Platform intellectual property without written consent.

11. PERSONAL DATA

11.1. You consent to OIOT processing your personal data as described in our Privacy Policy.

11.2. "Personal Data" means information that identifies you, including contact details, government identifiers where collected, and usage data.

11.3. Some data is required to use the Platform. Without it, services may be unavailable.

11.4. Where permitted, we may contact you by phone, SMS, email, or push notification, including for marketing with appropriate consent.

11.5. By accepting this Agreement you confirm you have read our Privacy Policy.

12. LICENSE RESTRICTIONS

12.1–12.4. You may not sublicense, resell, reverse engineer, frame, scrape, overload, or misuse the Platform or associated software except as allowed by law.

13. INDEMNITY

13.1. You agree to indemnify OIOT and its affiliates against claims arising from your use of the Platform, breach of this Agreement, or violation of third-party rights.

14. LIABILITY

14.1. OIOT is not liable for missed trains, flights, events, or delays beyond our control. Plan adequate time for your booking.

14.2–14.3. To the fullest extent permitted by law, OIOT is not liable for damages arising from your use of the Platform or transactions between Customers and Delivery Partners.

14.4. You are responsible for your belongings. We will make reasonable efforts to help recover lost items but are not liable for loss or damage.

14.5–14.7. The Platform is provided "as is" and "as available". We disclaim warranties to the maximum extent permitted by law and limit liability for indirect or consequential damages.

14.8–14.9. No employment, partnership, or agency relationship exists between OIOT and users. Third-party links are used at your own risk.

15. DISPUTE RESOLUTION

15.1. This Agreement is governed by the laws of India. Disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with seat in Bangalore, Karnataka, in English, before a sole arbitrator appointed by us.

15.2. Parties will attempt amicable resolution within one month where practicable.

15.3. OIOT may seek injunctive or equitable relief in addition to other remedies.

16. CHANGES

16.1–16.3. We may update this Agreement or the Platform. Continued use after changes constitutes acceptance unless you stop using the Platform.

17. GENERAL

17.1. We provide the Platform with reasonable skill and care but without implied warranties of uninterrupted or error-free operation.

17.2. Keep the App updated and use a suitable data plan.

17.3–17.9. Third-party services are used at your risk. Statutory rights are unaffected. Force majeure, severability, waiver, headings, and assignment provisions apply as standard.

CONTACTING OIOT

Corporate Identification Number U62091KA2023PTC17525.

Questions about these Terms should be sent to: help@goodslee.app.